CUSTOMER SERVICE POLICY

AUSCO PAK is a customer driven and quality assured company, established by experienced food industry executives to provide outstanding levels of customer service to food manufacturing with a need to utilize co-packing operators for non-core packing, secondary processing, blending and product handling activities.

The primary customer service objective at AUSCO PAK is to provide in-full, on-time deliveries for all customers who entrust their products and raw materials to its care.

The Customer Service strategy is based on a structured “TQM” approach, in everything we do, to ensure each customer is provided with outstanding levels of customer satisfaction….. to encourage each customer to continue to utilize the services provided.

The “TQM” process provides each customer with key performance measurements on all aspects of the AUSCO PAK operations including:-

Clearly defining each customers requirements…. and meeting those requirements

Management by measurement…. clearly communicating actual performance against planned performance

Prevention… used as a positive and pro-active management tool to guarantee performance and quality

Zero defects… a standard by which customers can monitor and measure our performance

Transparency in everything we do… we will provide each customer with an ongoing assessment of work in progress and regular updates of orders in progress

The AUSCO PAK customer service strategy evolves around the establishment of strategic partnerships and alliances, with customers who have ongoing requirements in non-core activities, executed to a defined quality, with the guarantee of completion as promised and agreed.

The AUSCO PAK point of differentiation is the quality standard of work completed and the high frequency of strategic customer information to ensure each customer receives total customer satisfaction from the in-full and on-time delivery of every order to the agreed order specification.

The AUSCO PAK motto “We Pack for You” is a statement clearly defining the primary focus and objective of the company…. to provide a quality service for each customer.